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HOW TO PHONE ORDER
RING . . . . RING . . . . RING . . . . Clark's Corvair Parts
This is: Crickett, Karen, Cheyenne, Cheryl, Jill, Kay, or Meara.
WE ARE READY – Please give us your customer number if you have it (it will be on all shipping labels). If you have
ordered before but don't have your customer number we will need your last name and state. If you are a new customer
we will need to take down your name, address, phone number and email address so that we can assign you a customer
number. Please Speak Slowly – we want to get it right! Please: On phone orders, your customer number, name,
address, zip code and phone number are very important.
ORDERING PARTS – WE NEED THE FOLLOWING:
1 – Quantity
2 – Full part number including the C or R, etc. We will read you a description & the price. Don't forget
color codes or other information. Examples: 2 C1490 or 1 C1476BX. Please try to have your part numbers
ready. Our order takers will give you the description, so you can be sure you'll get the correct part. Not all of our
order takers are Riviera experts but they'll go out of their way to help or get help.
NOTE: A. If you have a question about a part, give us the part number. Our computer can immediately give us a
description, catalog page, minor technical information, cost and inventory status. If you need additional
information we'll get a Technical person on the phone.
B. If you get a busy signal, PLEASE KEEP TRYING! (Only 1 order taker 12:30-1:00 E.S.T.)
C. PLEASE LET IT RING! It can take 4-8 rings for us to answer. We are also pulling & packing your orders.
MINIMUM ORDER CHARGE? NO, BUT PLEASE TRY TO ORDER AT LEAST $20 IN PARTS!
SHIPPING METHODS
1. Fedex – Federal Express – Delivered to your door or business. In general, Fedex delivery time is about equal
to the number of business days of your Zone number (see zone map on back of order form). For example: Zone
5 would be approx. 4-5 business days (Mon.- Fri.) delivery time. Fedex & Post Ofce packages can be tracked.
If you provide your email, we will send you the tracking number at the end of the day your order ships.
EXTRA CHARGES – Fedex may also have the following charges: Fuel Surcharge changes weekly and is a
percentage added to the shipping charge on all packages. "Additional Handling" fee for packages weighing over
50 lbs., items over 48" long or parts we can’t put in boxes and a "Large Package Surcharge" fee for packages
with a length & girth over 130". Our shipping is computerized and you'll only be charged what is required by Fedex.
Fedex is getting quite complex and rates & fees are subject to change. Best to include a little extra if you are
sending a check.
GROUND – Ground Service to all states. The least expensive Fedex method. Delivery time approximately equal in
days to your zone. Alaska & Hawaii – add 1-3 days to delivery times.
3 DAY SAVER – To nearly all addresses in the USA (except Alaska & Hawaii). It is 3 (business) days. Since ground
Fedex usually gets to Zone 2, 3, & 4, in about 2-3 days we don't suggest it unless you are Zone 5 - 8.
2 DAY (Air) – Available to all states. It is 2 (business) days. Alaska & Hawaii – add 1-3 days to delivery times.
PRIORITY OVERNIGHT – We assume you will probably only use this for phone orders. Please call before 2:00
p.m. our time. Alaska & Hawaii – add 1-3 days to delivery times. ADD $17.00 more to Priority Overnight rate
(plus fuel surcharge). Not available to all areas – order taker can tell you. Please call before 2:00 p.m. our time.
INTERNATIONAL – See page 34.
Aerosol items cannot go air and are indicated in the catalog.
ORDERING CONTINUED
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