In my opinion, it is important to let people know when one experiences great service, and recently I experienced such service from Clark's Corvair. Some background first.
I recently ordered Clark's reproduction knockoffs for the original Kelsey Hayes wire wheels. When the knockoffs arrived last week, I noticed that two of them had what liked like cast pitting on the back side. I sent clarks an email and photograph of the pitting and received an email back from them the next day. They said they would immediately send out replacements, and would include a return shipping label. Yesterday, I received the replacements, and they were perfect. I am extremely pleased.
In my opinion, the responsiveness and trust they placed in me is exceptional. I can't tell you how many times I have had companies tell me that they would need to charge my credit card before they would send the replacement item. I either had to send the item back first or have my credit card charged again and then get a refund when they received an item. I like the fact that Clark's sent the replacement items to me no questions asked.
I have been a customer of Clark's since roughly 1981 and I have never had a bad experience with their customer service. How refreshing it is to experience this kind of customer service. Kudos to Clark's Corvair!